{ "count": 330, "faqs": [ { "question": "How is it powered?", "answer": "The store does not publish the power source for this listing. Email us before ordering and we will confirm whether it is mains, USB or battery.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Is the light adjustable?", "answer": "The store publishes no brightness setting, so we will not claim one. Email us and we will ask the supplier.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "What size is the mirror?", "answer": "The store does not publish dimensions. Email us if you need them to check it fits.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Is it magnifying?", "answer": "The listing does not state a magnification, so treat it as a plain mirror unless we confirm otherwise.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Does it stand up on its own?", "answer": "Yes, it is a bench mirror.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Can I hang it?", "answer": "The store publishes no wall fitting. It is built to stand.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "What colour is the light?", "answer": "The store does not publish a colour temperature. Email us and we will ask.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Can I take it travelling?", "answer": "It is a bench mirror rather than a compact.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "How do I clean it?", "answer": "A soft cloth on the glass. Keep water away from the lit surround.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Do the lights replace?", "answer": "The store publishes no lamp-replacement instruction. Email us before ordering if that matters to you.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Is it suitable for a bathroom?", "answer": "Keep it away from direct water, as with anything electrical.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Does it come with a cable?", "answer": "The store does not publish the contents list. Email us and we will confirm.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Is the frame plastic or metal?", "answer": "The listing does not specify. We would rather say so than guess.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Can I use it for shaving?", "answer": "It is a lit mirror. What you do at it is up to you.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Is it heavy?", "answer": "The store does not publish a weight. Email us if you need it.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "Cosmetic Light Mirror", "url": "https://youlookgreat.co.nz/cosmetic-light-mirror/" }, { "question": "How many shades are in the palette?", "answer": "The store does not publish a shade count for this palette. Email us before ordering if you need the exact list and we will check.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Are the shades matte or shimmer?", "answer": "Both finishes are included.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Is there a mirror?", "answer": "Yes, in the lid.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Does it come with a brush?", "answer": "The store does not publish a brush in the contents. Email us if you need that confirmed.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Will it work on my skin tone?", "answer": "The range is neutral rather than tone-specific.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "How do I apply the shimmer shades?", "answer": "With a brush rather than a fingertip: the powder picks up more cleanly.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Is it suitable for sensitive eyes?", "answer": "Read the ingredient list on the pack, and if you have sensitive eyes or wear contact lenses, patch test first.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Can I use it wet?", "answer": "The store does not publish a wet-use instruction, so we would not claim one.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "How do I clean the pans?", "answer": "Wipe the surface gently with a clean tissue if a brush has left a mark.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "How should I store it?", "answer": "Flat, closed and out of direct heat.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Does it have a use-by date?", "answer": "Check the pack: cosmetics carry a period-after-opening symbol.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Is the case sturdy?", "answer": "It is a hinged plastic case designed to be carried.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Can I travel with it?", "answer": "Yes. It is flat and it closes.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Is it tested on animals?", "answer": "The store publishes no testing statement, so we will not make one. Email us and we will ask the supplier.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "What is the palette made of?", "answer": "Pressed powder shades in a hinged plastic case.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "Eyeshadow Palette", "url": "https://youlookgreat.co.nz/eyeshadow-palette/" }, { "question": "How many brushes are in the set?", "answer": "The store does not publish a count for this set. Email us before ordering and we will confirm it with the supplier.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Are the bristles synthetic or natural?", "answer": "Synthetic.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Which brush is for foundation?", "answer": "The broadest, flattest head. The denser round heads are for powder and blush.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "How do I clean them?", "answer": "Rinse the bristles in lukewarm water with a little mild soap, reshape the head, and dry them flat with the bristles over the edge of a surface.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "How often should I wash them?", "answer": "Face brushes weekly if you use them daily; eye brushes can go a little longer.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Will they shed?", "answer": "Synthetic bristles are glued and crimped into the ferrule. Washing them flat rather than standing them in water is what keeps them together.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Can I use them with liquid and powder?", "answer": "Yes. Synthetic bristles handle both.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Do they come with a case?", "answer": "The store does not publish a case in the contents. Email us if you need that confirmed before ordering.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Are they suitable for beginners?", "answer": "The set covers the usual jobs, so you are not choosing between twenty specialist shapes.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Can I dry them with a hairdryer?", "answer": "Better not to. Heat can loosen the glue in the ferrule. Dry them flat at room temperature.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Are they cruelty free?", "answer": "The bristles are synthetic. The store publishes no testing statement for the set as a whole, so we will not make one.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "How long do brushes last?", "answer": "That depends entirely on use and washing. Replace one when the head stops holding its shape.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "What size are the handles?", "answer": "The store does not publish handle lengths. Email us if you need them.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Can I use them with the eyeshadow palette?", "answer": "Yes, the small tapered heads are the ones for that.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Do I need to wash them before first use?", "answer": "It is a reasonable habit, though they are new and unused.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "Makeup Brushes Set", "url": "https://youlookgreat.co.nz/makeup-brushes-set/" }, { "question": "What are the dimensions?", "answer": "The store does not publish dimensions for this case. Email us before ordering and we will confirm them with the supplier: on a case this is worth getting right.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "How many trays does it have?", "answer": "The listing does not state a tray count. Email us and we will check.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Does it lock?", "answer": "The store publishes no lock in the specification. Email us before ordering if you need one.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Is it cabin sized?", "answer": "We cannot tell you that without published dimensions, and airline limits vary. Email us and we will get the measurements.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "What is it made of?", "answer": "An aluminium-finished case with wheels and a pull handle.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "How much weight will it take?", "answer": "The store publishes no load rating. We would rather say so than invent a figure for something you will wheel about.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Do the trays lift out?", "answer": "Yes, that is the point of a tiered case.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Are the wheels replaceable?", "answer": "The listing does not say. Email us and we will ask.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Does it come with a shoulder strap?", "answer": "The contents list is not published.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "How do I clean it?", "answer": "Wipe the shell with a damp cloth and take the trays out to clean them separately.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Will it survive being checked in?", "answer": "It is a hard case, but no case is airline-proof. Pack breakables in the middle.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Is there a warranty?", "answer": "Your consumer guarantees under the Consumer Guarantees Act 1993 apply, and any manufacturer warranty ships with it.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Can I use it for something other than makeup?", "answer": "It is a tiered trolley case. Plenty of people use them for tools or craft kit.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "What colour is it?", "answer": "What is in the photographs is what ships.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Is it heavy when empty?", "answer": "The empty weight is not published. Email us if it matters.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "Professional Makeup Rolling Case", "url": "https://youlookgreat.co.nz/professional-makeup-rolling-case/" }, { "question": "What is it made of?", "answer": "Plastic, on a rotating base.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Does it come apart?", "answer": "It is a tiered unit on a base. The store does not publish an assembly diagram, so email us if you need to know before ordering.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "How much does it hold?", "answer": "The store does not publish a capacity. If you need exact dimensions to check it fits, email us and we will ask the supplier.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Will it hold tall bottles?", "answer": "The outer tier is the taller one and is where those go.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Does it spin smoothly when full?", "answer": "It is designed to turn loaded; that is the point of the base.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "How do I clean it?", "answer": "A damp cloth. Dry it before reloading.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Can it go in a bathroom?", "answer": "Yes, though keep it out of direct water.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Is it stable?", "answer": "The weight sits low on the base. Loading the heavy items on the bottom tier keeps it that way.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "What colour is it?", "answer": "The store does not publish a colour option for this listing, so what you see in the photographs is what ships.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Does it come assembled?", "answer": "Email us before ordering if that matters; the store does not publish an assembly note.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Will it fit brushes upright?", "answer": "Yes, the deeper sections are for exactly that.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Can I put it in a drawer?", "answer": "It is built to sit on a surface and turn, so a drawer defeats the purpose.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Is the plastic sturdy?", "answer": "It is a loaded, rotating unit and is built to be turned daily.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Does it scratch a bench?", "answer": "Check the base before you spin it on a soft surface, and use a mat if you are unsure.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "How big is the base?", "answer": "The store does not publish the diameter. Email us and we will confirm it.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "Rotating Makeup Organizer", "url": "https://youlookgreat.co.nz/rotating-makeup-organizer/" }, { "question": "What wattage is it?", "answer": "The store does not publish a wattage for this item. Email us before ordering and we will confirm it with the supplier.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "How many heat settings does it have?", "answer": "The listing does not state the settings. Email us and we will check rather than guess.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Do I use it on wet or dry hair?", "answer": "Damp. Towel dry first; it is not built to take hair from soaking.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "What size is the barrel?", "answer": "The store does not publish a barrel diameter. Email us if you need it.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Is it dual voltage?", "answer": "The listing does not say, so do not assume it is safe abroad. Email us before travelling with it.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "How long is the cable?", "answer": "The store does not publish a cable length. Email us and we will confirm.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Can I use it on short hair?", "answer": "It is a round-brush format, so it needs enough length to wrap the barrel.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Can I use it every day?", "answer": "Heat on hair is a personal call. Lower heat and a moving barrel is the gentler way to use any hot tool.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "How do I clean it?", "answer": "Unplug it, let it cool, and take the hair out of the bristles. Do not run it under water.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Does it have a cool setting?", "answer": "The listing does not state one. We would rather confirm it than assume.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Is there a filter to clean?", "answer": "Most hot air brushes have a rear intake that collects lint. Check the manual that ships with it.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Can I leave it plugged in?", "answer": "Unplug it after use, as with any heated appliance.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Does it come with attachments?", "answer": "The store does not publish a contents list. Email us and we will ask.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "What weight is it?", "answer": "Not published. Email us if it matters.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Is there a warranty?", "answer": "You have your consumer guarantees under the Consumer Guarantees Act 1993, and any manufacturer warranty ships with the product.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "Brush Hair Dryer", "url": "https://youlookgreat.co.nz/brush-hair-dryer/" }, { "question": "What is in the basket?", "answer": "The store does not publish an itemised contents list for this set. Email us before ordering and we will confirm exactly what is included, which is worth doing if it is a gift.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Is this a Bath & Body Works branded set?", "answer": "The listing carries that name and we are checking the position with our supplier. Until that is confirmed, treat this as a bath and body gift set and email us if the brand matters to your purchase.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Can it be sent directly to someone else?", "answer": "Yes, enter their address as the delivery address at the checkout.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Can you include a gift message?", "answer": "Email us after ordering and we will do what we can.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Is it gift wrapped?", "answer": "It arrives presented as a basket. We do not add separate wrapping.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Are the products full size?", "answer": "The sizes are not published on the listing. Email us and we will confirm.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Is it suitable for sensitive skin?", "answer": "Check the ingredient lists on the individual items, and patch test anything new.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Is there an allergen list?", "answer": "Each item carries its own ingredient list on the pack.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Does it have a use-by date?", "answer": "Check the individual items; cosmetics carry a period-after-opening symbol.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Can I choose the scents?", "answer": "The listing offers no scent choice.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "How is it packaged for delivery?", "answer": "In an outer carton around the presentation basket.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "What if something arrives damaged?", "answer": "Email us with a photograph and we will sort it out.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Is it suitable as a corporate gift?", "answer": "It is a single presented set. Email us if you want several.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Can I return it if the recipient does not want it?", "answer": "Change of mind is not automatically covered. If something is faulty or not as described, contact us.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "How big is the basket?", "answer": "The dimensions are not published. Email us if you need them.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "Bath and Body Gift Basket", "url": "https://youlookgreat.co.nz/bath-and-body-works-gift-basket/" }, { "question": "What is in the mask?", "answer": "Dead Sea mud. Read the full ingredient list on the jar before first use.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "How do I apply it?", "answer": "A thin, even layer on clean skin, avoiding the eyes and mouth.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "How long do I leave it on?", "answer": "Until it is touch-dry. Letting it crack hard is not necessary and makes it harder to rinse.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "How do I take it off?", "answer": "Warm water and a soft cloth.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "How often can I use it?", "answer": "That is down to preference and how your skin feels afterwards. Start with less often rather than more.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Is it suitable for sensitive skin?", "answer": "Patch test on the inside of the forearm first. If you have a skin condition, ask a doctor or pharmacist before using it.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Can I use it on my body?", "answer": "The store publishes no body-use instruction, so we would not claim one.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Will it stain a towel?", "answer": "It is mud, so use a dark cloth or one you do not mind.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "How big is the jar?", "answer": "The store does not publish a jar size for this item. Email us before ordering and we will confirm it.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Does it need refrigerating?", "answer": "No. Keep the lid on and store it out of direct heat.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Can I use it with the jade roller?", "answer": "People do use a roller after rinsing a mask off. Neither depends on the other.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Is it safe around the eyes?", "answer": "Keep it away from the eye area and the lips.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "What if it stings?", "answer": "Rinse it off with warm water straight away and stop using it.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Is there a use-by date?", "answer": "Check the jar. Cosmetics carry a period-after-opening symbol.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Is it tested on animals?", "answer": "The store publishes no testing statement, so we will not make one. Email us and we will ask the supplier.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "Dead Sea Mud Mask", "url": "https://youlookgreat.co.nz/dead-sea-mud-mask/" }, { "question": "What does it do?", "answer": "It is a handheld massager: a moving head you guide over the face. We describe what it is and how it is used, and we do not claim an effect on skin or on the body.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "How is it charged?", "answer": "The store does not publish the charging method or a run time. Email us before ordering and we will confirm both with the supplier.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "How long is a session?", "answer": "A few minutes is the usual pattern. There is no prescribed time.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Can I use it with a serum?", "answer": "Yes. Many people apply the product first and then use the device over it.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "How often can I use it?", "answer": "Down to preference. Start with less rather than more.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Is it suitable for sensitive skin?", "answer": "Use light pressure and stop if it is uncomfortable. If you have a skin condition, ask a doctor or pharmacist first.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Can I use it around my eyes?", "answer": "Keep it to the cheeks, jaw and forehead. The eye area is thin skin.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Is it waterproof?", "answer": "The listing does not say, so do not use it in the shower or run it under a tap until we confirm.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "How do I clean it?", "answer": "Switch it off and wipe the head with a soft damp cloth.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Does it have settings?", "answer": "The store does not publish a settings list. Email us and we will ask.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Is it noisy?", "answer": "It is a small motor rather than an appliance.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "What is it made of?", "answer": "A moulded body with a contoured head. The listing does not name the material.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Can I share it?", "answer": "Anything used on skin is better kept to one person.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Does it come with a case?", "answer": "The contents are not published. Email us if that matters.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Is it safe to use with implants, injectables or a skin condition?", "answer": "Ask your doctor. That is a medical question and not one for a shop.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "Facial Massager Device", "url": "https://youlookgreat.co.nz/facial-massager-device/" }, { "question": "What is a jade face roller?", "answer": "A hand tool with a jade stone head on each end, used to roll over the face as part of a skincare routine.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Is the stone real jade?", "answer": "Yes, the heads are authentic jade stone.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "How do I use it?", "answer": "Roll gently outward from the centre of the face, using light pressure. Do not drag or pull at the skin.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Can I use it with a serum or oil?", "answer": "Yes, and most people do. Apply the product first and roll over it.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Can I put it in the fridge?", "answer": "Yes. Jade holds the cold well, which is why a lot of people keep it there.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "How often can I use it?", "answer": "As often as you like. It is a routine tool rather than a treatment, so it is entirely down to preference.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Is it suitable for sensitive skin?", "answer": "It is a smooth stone rolled lightly over the surface. If you have a skin condition or any doubt, ask a doctor or a pharmacist first.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Does it make any noise?", "answer": "No. There is no motor and no battery.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "How do I clean it?", "answer": "Wipe the heads with a soft damp cloth and dry them. Do not soak it, because the frame is metal.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Will the heads come loose?", "answer": "The heads are set into a metal frame fixed to the handle. Rolling with light pressure is what it is built for.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Does it need charging?", "answer": "No. There is nothing to charge and nothing to replace.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "What size is it?", "answer": "The store does not publish a length or a weight for this item. If you need the exact dimensions before ordering, email us and we will ask the supplier.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Is it the same as a gua sha stone?", "answer": "No. A gua sha is a flat stone you glide; this is a roller on a handle. Some people own both.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Can I share it?", "answer": "Anything used on skin is best kept to one person.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Does it come in a box?", "answer": "Yes, it arrives boxed.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "Jade Stone Face Roller", "url": "https://youlookgreat.co.nz/jade-stone-face-roller/" }, { "question": "What does this mask do?", "answer": "It is a wearable LED mask. We describe the object and how it is worn, and we make no claim about any effect on skin or on the body. If you want to know whether it is right for you, that is a question for a doctor or a dermatologist rather than for a shop.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "What light colours does it use?", "answer": "The store does not publish the wavelengths or the colour modes for this listing. Email us before ordering and we will confirm them.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "How long is a session?", "answer": "Follow the instructions that ship with the mask. We do not publish a time of our own.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "How is it powered?", "answer": "The power source and run time are not published on the listing. Email us and we will confirm.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Do I need eye protection?", "answer": "Keep your eyes closed, and follow the safety instructions in the box. If anything is unclear, do not use it until you have asked us.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Is it safe for sensitive skin?", "answer": "Ask a doctor or dermatologist. We are not in a position to answer that.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Can I use it if I am pregnant, on medication, or have a skin condition?", "answer": "Ask your doctor first. That is a medical question.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "How often can I use it?", "answer": "Follow the instructions supplied. We publish no schedule.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Does it fit all face sizes?", "answer": "The strap is adjustable. The store publishes no size range; email us if you need dimensions.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Can I wear it with glasses?", "answer": "No. It sits on the face.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "How do I clean it?", "answer": "Switch it off, unplug it, and wipe the inner surface with a soft damp cloth.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Does it come with a manual?", "answer": "It ships with the manufacturer's instructions, and those are the instructions to follow.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Is it noisy?", "answer": "There is no motor.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Can two people share it?", "answer": "Wipe the inner surface between users.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "What is in the box?", "answer": "The contents list is not published on the listing. Email us before ordering and we will confirm.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Which payment methods do you accept?", "answer": "Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "What currency are your prices in?", "answer": "New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "What does delivery cost?", "answer": "Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "How long will my order take?", "answer": "Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Is express delivery available?", "answer": "Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Do I get a receipt?", "answer": "Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Do you have a shop I can visit?", "answer": "No. We are an online supplier with no physical shop, which is part of how the pricing works.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Are your products new?", "answer": "Yes, everything is brand new.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "What warranty applies?", "answer": "Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Can I return something?", "answer": "If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "How do I know my order has shipped?", "answer": "The order is marked complete and you are emailed a tracking number.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "My order has not arrived. What now?", "answer": "Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "How do I contact you?", "answer": "Email theteam@customersupport.care. Support is available seven days a week.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Where do you deliver?", "answer": "Right across New Zealand, both islands.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" }, { "question": "Is my payment secure?", "answer": "Payment is handled by Stripe and PayPal. We never see or store your card details.", "source": "LED Light Therapy Mask", "url": "https://youlookgreat.co.nz/led-light-therapy-mask/" } ] }