Important online shopping links
The terms this shop trades on, in one place.
Questions about ordering and returns
Which payment methods do you accept?
Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.
What currency are your prices in?
New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.
What does delivery cost?
Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.
How long will my order take?
Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.
Is express delivery available?
Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.
Do I get a receipt?
Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.
Do you have a shop I can visit?
No. We are an online supplier with no physical shop, which is part of how the pricing works.
Are your products new?
Yes, everything is brand new.
What warranty applies?
Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.
Can I return something?
If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.
How do I know my order has shipped?
The order is marked complete and you are emailed a tracking number.
My order has not arrived. What now?
Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.
How do I contact you?
Email theteam@customersupport.care. Support is available seven days a week.
Where do you deliver?
Right across New Zealand, both islands.
Is my payment secure?
Payment is handled by Stripe and PayPal. We never see or store your card details.