authentic jade stone with a metal frame and handle
Fulfilment
Dispatched from our supplier
Delivery
Free over $100, otherwise $25.00
Shipping & returns
Tracked delivery anywhere in New Zealand. It is free on orders of $100 or more, and a flat $25.00 below that. Allow 5 to 7 days, after a 24 to 48 hour handling time.
This shop's own returns policy gives you 15 days from purchase to change your mind, on every product it sells. Send it back in its original packaging with proof of purchase and we refund the price you paid for the goods, processed within 24 to 48 hours of the return arriving. You cover the cost of returning it unless the item is faulty.
If it arrives faulty, damaged or not as described, we put it right at no cost to you under the Consumer Guarantees Act 1993's consumer guarantees, return postage included.
Two headsA large head for the cheeks and forehead, a small one for the finer areas.
Stays coolJade holds cold, and it keeps it for a while out of the fridge.
Sturdy handleThe frame and handle are tightly fixed rather than loosely pinned.
QuietNo motor, no battery, no noise.
About this product
A cool stone roller for the end of the day
Authentic jade, a weighted handle, and a couple of quiet minutes to yourself.
This is a hand-held roller with a jade stone head on each end, one large and one small, set into a metal frame on a cylindrical handle, made from authentic jade stone with a metal frame and handle.
Stone stays cool against the skin, which is most of the appeal, and the larger head covers the cheek and forehead while the small one is for around the nose and eyes.
Roll it gently across the face, working outward from the centre. Light pressure is the whole technique. Most people use it with a serum or a face oil already on the skin, and some keep it in the fridge because it holds the cold well.
Stone stays cool against the skin, which is most of the appeal, and the larger head covers the cheek and forehead while the small one is for around the nose and eyes.
Still deciding?
Not sure yet? That is fine.
You can change your mind. This shop's own returns policy gives you 15 days from purchase to send it back in its original packaging with proof of purchase, and we refund the price you paid for the goods.
If it turns up faulty, damaged or not as described, that is on us. The Consumer Guarantees Act 1993 covers you, we pay the return postage, and you can have a repair, a replacement or your money back. Read the full detail on our refunds and returns page, or ask us anything before you order.
A hand tool with a jade stone head on each end, used to roll over the face as part of a skincare routine.
Is the stone real jade?
Yes, the heads are authentic jade stone.
How do I use it?
Roll gently outward from the centre of the face, using light pressure. Do not drag or pull at the skin.
Can I use it with a serum or oil?
Yes, and most people do. Apply the product first and roll over it.
Can I put it in the fridge?
Yes. Jade holds the cold well, which is why a lot of people keep it there.
How often can I use it?
As often as you like. It is a routine tool rather than a treatment, so it is entirely down to preference.
Is it suitable for sensitive skin?
It is a smooth stone rolled lightly over the surface. If you have a skin condition or any doubt, ask a doctor or a pharmacist first.
Does it make any noise?
No. There is no motor and no battery.
How do I clean it?
Wipe the heads with a soft damp cloth and dry them. Do not soak it, because the frame is metal.
Will the heads come loose?
The heads are set into a metal frame fixed to the handle. Rolling with light pressure is what it is built for.
Does it need charging?
No. There is nothing to charge and nothing to replace.
What size is it?
The store does not publish a length or a weight for this item. If you need the exact dimensions before ordering, email us and we will ask the supplier.
Is it the same as a gua sha stone?
No. A gua sha is a flat stone you glide; this is a roller on a handle. Some people own both.
Can I share it?
Anything used on skin is best kept to one person.
Does it come in a box?
Yes, it arrives boxed.
Which payment methods do you accept?
Card payments through Stripe, and PayPal. Those are the two methods at the checkout and we do not accept anything else.
What currency are your prices in?
New Zealand dollars. No tax is added at any point: this store does not calculate tax and both live cart drives returned zero.
What does delivery cost?
Delivery is free on orders over $100. Below that it is a flat $25.00, and the carriage is not taxed either.
How long will my order take?
Typically 5 to 7 days after a 24 to 48 hour handling time. You will get a tracking number by email when it leaves us.
Is express delivery available?
Yes. Express is offered at the checkout for $25.00. On an order over $100 you can still choose it, or take the free standard service instead.
Do I get a receipt?
Yes. A receipt is emailed when payment is taken, and a second email follows with your tracking number once the order ships.
Do you have a shop I can visit?
No. We are an online supplier with no physical shop, which is part of how the pricing works.
Are your products new?
Yes, everything is brand new.
What warranty applies?
Everything we sell carries the consumer guarantees you have under the Consumer Guarantees Act 1993. Where a manufacturer offers its own warranty on top of that, it comes with the product.
Can I return something?
If an item is faulty, is not as described, or does not do what it is meant to do, contact us and we will refund or exchange it and cover the return postage. If you simply change your mind you can return an item within 15 days of purchase, but you pay the return postage on a tracked service and a $39 packing and handling charge per order is not refunded. Nothing here affects the consumer guarantees you have under the Consumer Guarantees Act 1993.
How do I know my order has shipped?
The order is marked complete and you are emailed a tracking number.
My order has not arrived. What now?
Email theteam@customersupport.care and the team will look into it. Most emails are answered within one business day.
How do I contact you?
Email theteam@customersupport.care. Support is available seven days a week.
Where do you deliver?
Right across New Zealand, both islands.
Is my payment secure?
Payment is handled by Stripe and PayPal. We never see or store your card details.
The complete guide
Buying Guide
6 min readLook Great Company
What it is
The Jade Stone Face Roller is a hand-held roller with a jade stone head on each end, one large and one small, set into a metal frame on a cylindrical handle.
How it is used
Roll it gently across the face, working outward from the centre. Light pressure is the whole technique. Most people use it with a serum or a face oil already on the skin, and some keep it in the fridge because it holds the cold well.
What to expect
Stone stays cool against the skin, which is most of the appeal, and the larger head covers the cheek and forehead while the small one is for around the nose and eyes.
What we do not claim
We describe what this product is and how it is used. We make no claim about any effect on skin, hair or the body, and nothing here is medical advice. If you want to know whether something is right for you, ask a doctor or a pharmacist.
Buying it here
Prices are in New Zealand dollars. Delivery is free on orders over $100 and a flat $25.00 below that, typically 5 to 7 days after a 24 to 48 hour handling time. Express is available at the checkout.
Tell us which beauty tool you are considering and the features you need, and we will help you compare the product details before you buy. Free delivery across New Zealand on orders over $100.
Jade Stone Face Roller. A hand-held roller with a jade stone head on each end, one large and one small, set into a metal frame on a cylindrical handle. Sold by Look Great Company in New Zealand at $69, free delivery over $100 and $25.00 otherwise. No claim is made about any effect on skin, hair or the body.
